Remote working best practice for customer service

“A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented”  

• Plan ahead
• Focus on goals”
• Set up your work space
• Master the tools of communication for remote work or at least understand them
• Know when to reach out — and how
• Know how much to say — and where to say it.
• Strike the right tone for all your communications.
• Know how to block out the noise during remote work
• Communicate your status while you’re away.
• Use descriptive email subject lines.
• Know who you’re talking to.
• Find a remote work routine and stick to it (as much as you can).
• Offer proactive support
• Help centre
• Create a sense of normalcy and fun
• Take Breaks
• Create a “to-don’t” list
• Work/Life Balance

“A highly engaged and happy support team is at the root of great support experiences”