Remote working best practice for customer service

“A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented”  

  • Plan ahead
  • Focus on goals”
  • Set up your work space
  • Master the tools of communication for remote work or at least understand them
  • Know when to reach out — and how
  • Know how much to say — and where to say it.
  • Strike the right tone for all your communications.
  • Know how to block out the noise during remote work
  • Communicate your status while you’re away.
  • Use descriptive email subject lines.
  • Know who you’re talking to.
  • Find a remote work routine and stick to it (as much as you can).
  • Offer proactive support
  • Help centre
  • Create a sense of normalcy and fun
  • Take Breaks
  • Create a “to-don’t” list
  • Work/Life Balance

“A highly engaged and happy support team is at the root of great support experiences”